Check-In — History
Rep activity every button, text reply, kiosk tap and alert — exactly as it reached the system
Every visit newest first — who they asked for, who was alerted, who took them
Manual mode when the front desk ran the floor by hand — no automatic alerts, no next up
Walked out without being helped
By sales rep wait = check-in until they took the customer
Contractors & designers who sends people to the showroom
Walk-ins per day
Busy hours check-ins by hour of day, Phoenix time
Marketing list everyone on file — not the period above